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How ctg111 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket wallet privacyNo data sold to third partiesClear data deletion pathBangladesh-region eligibility applies

Explore the Lobby Read FAQ

What We Collect and Why We Use It

ctg111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, email address, phone number and the payment method you register — whether that is bKash, Nagad or Rocket. We record this to verify your identity, process withdrawals and keep your wallet secure. During normal lobby use, we

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also log session data such as device type, browser version and connection time; this helps us resolve account issues and improve how the platform loads on mobile. Payment transaction records — including amounts, timestamps and the wallet reference numbers returned by bKash, Nagad or Rocket —
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are stored for financial reconciliation and fraud prevention. We do not sell, rent or share your personal data with advertisers. We may share data with payment processors and identity verification services strictly to complete transactions or satisfy legal obligations in the regions where we operate. Any
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third party we engage is bound by confidentiality terms. Your data is held only as long as your account remains active or as required by applicable law; after that, we follow a documented deletion schedule. Availability of our services depends on your local law and the
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eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply several layers of protection to your account and payment data. Connections between your device and ctg111 use SSL encryption, which means data sent during a bKash or Nagad deposit cannot be read in transit. Internally, access to account records is restricted to staff who need it to fulfil a specific function — billing, verification or support. We review those access controls regularly.

Cookie Use

We use cookies to keep your session active and remember your lobby preferences. You can manage or clear cookies through your browser settings at any time without closing your account.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you believe your account has been accessed without your consent, contact us immediately via live chat.

Data Retention

Active account data is held while your account exists. Once you request deletion and your balance is zero with no pending transactions, we remove personal records on our documented schedule.

Change Requests

To update a registered phone number tied to your bKash or Rocket wallet, go to Account Settings and follow the wallet re-verification step, or ask support to initiate it.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request access to your data, ask us to correct an error or submit a deletion request, our support team handles these directly. Use any of the channels below and quote your registered account email so we can locate your record without delay. We aim to acknowledge privacy requests within a reasonable window and respond fully before any applicable regulatory deadline.

Common Questions About Your Privacy on ctg111

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through live chat or the Account Help Centre.

We collect your name, email, phone number and the payment method you register — such as bKash or Nagad. We also log device and session data to support account security and service quality.

We share transaction data only with the payment processor completing your transfer. We do not share wallet details with advertisers or unrelated third parties under any circumstances.

Log in, go to Account Settings, and use the Data and Privacy section to submit a data access request. You can also email support with your registered email address to start the process.

Yes. Submit a deletion request through the Account Help Centre or via email. Once your balance is zero and no transactions are pending, we process the removal on our scheduled cycle.

Cookies keep your session active and save lobby preferences between visits. You can clear or block them through your browser at any time; this does not close your account or affect your wallet balance.

Contact us immediately through live chat and we will lock the account while we investigate. Quote your registered email and describe what you noticed so we can act quickly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How ctg111 Handles Your Personal Information

Data Handling, Cookies and Account Security

Cookie Use

Account Security

Data Retention

Change Requests

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on ctg111

01 What personal data does ctg111 collect when I open an account?

02 Does ctg111 share my bKash or Nagad payment details with anyone?

03 How do I request a copy of the data ctg111 holds about me?

04 Can I ask ctg111 to delete my account and personal data?

05 How does ctg111 use cookies and can I turn them off?

06 Who do I contact if I think my account data was accessed without permission?

Privacy Policy

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